Who we are
Our website address is: https://www.rocheharbor.com.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
We may use your personal data to contact you with marketing promotions and SMS messages regarding your reservation pre-arrival, check in, mid-stay check ins, and post-stays. You may opt out of receiving any or all of these communications from us by following the unsubscribe link in e-mails or by replying STOP to SMS text messages.
By providing your mobile number, you agree to receive text messages from Roche Harbor Resort via its mobile text message provider, GuestTouch Messaging. You will receive texts about your reservation, offers, and customer support, Messaging Frequency varies. You may opt out of receiving messages by texting the word STOP to +1 360 503 0780, or simply reply with the word STOP to any text message you receive from The Ranch Motel. Text HELP for help” or Help at +1 360 503 0780 Message and data rates may apply.
Usage Data
We may collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computers Internet Protocol address (or IP address), type of browser used and its version, pages of our Service that are visited, time spent on certain pages, unique device identifiers and other pertinent diagnostic data.
How We Collect Your Data
Personal Data is collected in the following ways:
- Online services — collected through online services either directly or through an affiliate third party booking site.
- During the reservation process
- During check in
- During check out for electronic receipts
- Communication via e-mail
- Communication via SMS
- Communication via third party messaging services such as Google, Whatsapp, Facebook Messaging, etc.
- Communication via chatbot or live chat on the Site
- Posts to social media related to the Hotel
- Participation in a survey, contest or promotional offer
- Reservations by Phone, In Person or Online — Personal data is collected when you make a reservation or communicate with us over e-mail, fax or SMS text. Communication may remain on record for quality assurance and training.